How to request deletion
Email mor25900@gmail.com with the subject "Data deletion request". Include your name, the phone number or email address you used, and, if relevant, the name of the business you messaged with.
If you messaged a business's digital assistant
The assistant acts on behalf of the business, and the business is responsible for the data. You can contact the business directly or contact us. We will pass the request to the business and delete the data according to its instructions and the law. The business may be required by law to keep some data, for example under professional record-keeping obligations.
What is deleted and when
We will confirm receipt of the request and handle it within 30 days. We will delete the data from xtree systems and our service providers, and send confirmation when done. Data we are legally required to keep is retained only for the required period.
Businesses connected through Meta
A business that connected its Meta or WhatsApp account to the xtree app can remove the permission at any time in its Meta business settings. After removal, it can request deletion of the data we hold in the way described above.
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